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  Frequently Asked Questions

imageplus is committed to providing the highest level of support for the products it sells. Please find below some of the questions frequently asked by our customers before they ordered.

Questions

  1. What is our production and transportation lead time for our different programs?
  2. How are the goods packed?
  3. What is the minimum order quantity?
  4. Can I order colors other than those offered at imageplus?
  5. How many colors my logo can have?
  6. What is the embroidery cost?
  7. What is the printing cost?
  8. Can I exchange or return the goods back to you? Will I be refunded?

Answers

1. What is our production and transportation lead time for our different programs?

Your order is shipped within 25 days of receipt of your Purchase Order provided you approve the proof of your artwork for imprinting within the time period requested by our Customer Services Department. 25 days lead time is applicable only to style that are in 60% Cotton, 40% Polyester fabric and in colors Black, White, Red, Forest Green and Navy.

Transportation lead depends on your selection of freight options i.e. Courier, Air or Ocean (Sea). Courier takes 4-5 days, Air takes 7-10 days and Ocean shipments take 30-35 days to delivery the goods to your warehouse.

Please call +1 (602) 281-4510 or email at sales@myimageplus.com.

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2. How are the goods packed?

Each piece is packed in a standard taped poly bag and then 20 pieces are put into an export carton. Standard shipping marks are applied on all cartons.

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3. What is the minimum order quantity?

Minimum order quantity is 500 pieces per color and style.

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4. Can I order colors other than those offered at imageplus?

Yes, for a minimum of 1,000 pieces. Send us an email at info@myimageplus.com for more information.

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5. How many colors my logo can have?

Per design 6 colors for embroidery and 4 colors for printing.

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6. What is the embroidery cost?

7 ¢ per 1000 Stitches.

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7. What is the printing cost?

5 ¢ per square inch.

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8. Can I exchange or return the goods back to you? Will I be refunded?

Click here to view our return policy.

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